Refund policy

Returns
All returns must be processed within 30 days of receiving the order. Please email hello@otherland.com with your order number (found on your order confirmation email) to initiate a return or exchange.

Your refund should appear on your statement in 5-10 days.

*Offer valid Sep 24-26, 2026 at 11:59 PM CT. Buy any two 8 oz candles for $35; discount will be applied automatically at checkout. Offer applies to 8 oz candles only; other formats may be excluded. Free Ground Shipping is available on orders of $50 or more (after discounts) within the contiguous U.S. only. Offers are available online only at www.otherland.com and are not valid at independent Otherland retailers. Not valid on previous purchases or gift certificates. If selecting 2 Day or Standard Overnight shipping, full freight charges will apply. Cannot be combined with other offers, promotions, or discounts. Otherland reserves the right to modify or cancel this promotion, free shipping offer, or any order due to unauthorized, altered, or ineligible use, system errors, or unforeseen issues.

Refund policy

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